Ash & Meadow
Delivery
Last updated: 8 September 2026
Every Ash & Meadow piece is prepared with care before making its way to you.
Many of our products are produced and fulfilled to order by our UK production and fulfilment partner, Contrado Imaging Ltd, in London.
Public checkout is currently closed. The ordering and delivery information below explains the arrangements for when the shop opens.
For help, use our Contact Form or email hello@ashandmeadow.co.uk.
How long will my order take?
Most Ash & Meadow products are normally produced within 1–3 working days.
Once your order has been made and passed its quality checks, it will usually be dispatched using a tracked delivery service, with delivery typically taking a further 2–4 working days.
Most orders therefore arrive within approximately 3–7 working days from the date the order is placed. This is an estimate rather than a guaranteed delivery date.
During busy periods, seasonal launches, bank holidays or for certain products and delivery locations, your order may take a little longer.
Delivery costs
Standard UK delivery costs £5.95. Delivery is free when the product subtotal is more than £45. Orders with a product subtotal of exactly £45 still pay £5.95.
The total delivery charge is shown before you pay.
Tracking
Where tracking is available, tracking information will be provided once your order has been dispatched.
Please allow a little time after receiving your dispatch confirmation for tracking information to become active.
Multiple items
Where possible, items will be delivered together. However, depending on the products ordered or production requirements, an order may occasionally arrive in more than one parcel.
Delivery addresses
Please make sure your delivery address is complete and correct before placing your order.
Our production partner begins preparing orders quickly, so we cannot guarantee that an address can be amended after an order has entered production.
If you notice an error, please use our Contact Form as soon as possible and include your order number.
Delayed or missing orders
If your estimated delivery window has passed, please allow up to 3 additional working days before contacting us, as carrier delays can occasionally occur.
If your parcel still has not arrived, please use our Contact Form and provide your order number.
We will investigate the delivery with our fulfilment partner and carrier on your behalf.
Your purchase is from Ash & Meadow, so although a third-party carrier may deliver your parcel, we remain responsible for your order until it has been delivered to you.
Damaged deliveries
If your order arrives damaged, please use our Contact Form, ideally within 48 hours, with your order number and a description of the problem.
The form does not accept attachments. Please keep photographs of the product and packaging where possible; you can email them to hello@ashandmeadow.co.uk.
You can report a problem without photographs. Please keep the product and packaging while we investigate where reasonably possible. The 48-hour request helps us investigate quickly and does not limit your statutory rights.
International delivery
We currently offer delivery to UK addresses only. International delivery is not available through this shop.
Please note
Delivery dates are estimates and may occasionally be affected by circumstances outside our reasonable control.
Nothing in this Delivery Policy affects your statutory consumer rights.