Returns & Refunds

Changing your mind

For our standard products bought online, you may cancel without giving a reason from the time you place your order until 14 days after the day you receive the goods. If one order is delivered in separate parcels, the period runs from the day after the last item arrives.

Once you have told us that you wish to return an item, you have a further 14 days to send it back.

To start a return, please use our Contact Form and include your:

• name;
• order number; and
• item or items you wish to return.

We will then provide the correct return instructions.

Please do not send an item directly to our registered office or to our production partner unless we have provided return instructions first.

The Contact Form is a convenient option, not a condition of cancellation. You may also send a clear cancellation statement by post to ASH PRODUCTION DESIGNS LTD, 65 Nursery Road, Taplow, Maidenhead, England, SL6 0JX. This is an address for correspondence; contact us for instructions before posting goods.

Products made to order

Many Ash & Meadow products are printed, made or finished after your order is placed.

However, unless a product has been specifically personalised or made to specifications chosen uniquely by you, your normal statutory cancellation rights are not affected simply because the product was produced to order.

Optional cancellation form

You can copy this form into our Contact Form or print and post it. Using it is optional; any clear statement that you wish to cancel is sufficient.

To: ASH PRODUCTION DESIGNS LTD (trading as Ash & Meadow), 65 Nursery Road, Taplow, Maidenhead, England, SL6 0JX.

Email: hello@ashandmeadow.co.uk. You may send your completed form by email.

I/We hereby give notice that I/We cancel my/our contract of sale of the following goods:

Goods: ____________________

Ordered on / received on: ____________________

Order number (if available): ____________________

Name of consumer(s): ____________________

Address of consumer(s): ____________________

Signature of consumer(s) (only if sent on paper): ____________________

Date: ____________________

Delete whichever wording does not apply.

Personalised products

If we introduce products that are genuinely personalised or made specifically to your individual specifications, the statutory change-of-mind cancellation right may not apply.

Where this applies, it will be made clear on the relevant product page before you place your order.

Condition of returned products

You may inspect a product in the same way that you reasonably could in a shop.

Please return products with reasonable care and, where possible, in their original packaging.

We may make a reasonable deduction from a refund where an item has been handled beyond what is necessary to inspect it and that handling has reduced its value.

Return postage

For ordinary change-of-mind returns, return postage is the customer's responsibility unless we state otherwise.

If your product is faulty, damaged, incorrect or materially not as described, we will arrange the appropriate remedy and will not require you to bear reasonable return costs where the law requires otherwise.

Refunds

For a statutory change-of-mind cancellation where you return the goods, we will refund you without undue delay and no later than 14 days after we receive the goods back or receive evidence that you sent them back, whichever is earlier. If we offer to collect the goods, or no goods have been supplied, we will refund within 14 days of being told you are cancelling.

Refunds use the original payment method unless you expressly agree otherwise, with no refund fee.

If you cancel your entire order, we also refund the standard outward delivery charge you paid. Any extra paid for a premium delivery option above the standard charge is not refundable under the change-of-mind rules.

Your payment provider may take additional time to display a processed refund.

Faulty, damaged or incorrect products

Your goods must be as described, of satisfactory quality and fit for purpose. You normally have a short-term right to reject faulty goods within 30 days of delivery for a refund. After that, repair or replacement rights may apply, with a price reduction or final rejection available in the circumstances provided by law.

Please use our Contact Form with your order number and a description of the issue. It does not accept attachments; you can email photographs to hello@ashandmeadow.co.uk. Photographs are helpful but are not a condition of reporting a fault.

We cover reasonable return costs for faulty, damaged or incorrect goods. Where you are entitled to a refund for rejecting faulty goods, we will provide it without undue delay and within 14 days of agreeing that you are entitled to it.

These rights are separate from change-of-mind cancellation and are not limited by our production partner’s policies.

Product colours and handmade variation

Many Ash & Meadow products are printed and finished individually.

Minor variations in colour, print placement, scale, texture, dimensions or finish can naturally occur as part of the production process.

Screens also display colour differently, so the exact shade shown on your device may differ slightly from the finished printed product.

This does not affect your rights where a product is faulty or materially different from its description.

Product imagery & visualisation

Some photographs and images used throughout the Ash & Meadow website may be digital product mock-ups, artistic visualisations, composites or AI-assisted reference images created to help show how a design or collection is intended to look.

They are provided for visualisation and reference purposes.

The finished product may therefore have slight differences in:

• colour;
• scale;
• pattern or artwork placement;
• proportions;
• texture;
• material appearance; or
• finish.

We make every reasonable effort to ensure product imagery gives a fair representation of the piece you will receive.

Minor differences arising from screens, printing, materials or handmade production are not necessarily defects. However, this does not affect your statutory rights if a product is materially different from its description or is faulty.

Trading brand

Ash & Meadow

Legal entity

ASH PRODUCTION DESIGNS LTD

Company number

16722503

Registered office

65 Nursery Road, Taplow, Maidenhead, England, SL6 0JX